MyPass is committed to keeping your data secure. With the introduction of Multi-Factor Authentication (MFA), we're enhancing the security of your portal.

MFA will be enabled on 12 November 2024 for selected customers who have been informed in advance. A phased rollout will follow, and other customers will receive a communication to confirm the activation date of MFA on their portal.

Important Notes: 

• The authentication code is valid for 10 minutes only.
• An authentication attempt for any expired codes will be rejected.
• You will be prompted to proceed with email authentication (2FA) every time you login unless you have previously opted to remember your device for 30 days.
• If you select to remember the device for 30 days and your session times out after 30 mins, you will not be asked to re-verify your email. You will need to re-verify if you are timed out after another 30 mins i.e. 60 mins since the last verification.
• MFA does not impact any users who are using a single sign-on (SSO).

How MFA works?

1. Login to your MyPass account using your credentials.
2. Click Log in.

3. An authentication code will be sent to your email. 
4. Enter the authentication code in the field provided to verify your email address.
5. Check the box next to Remember this device for 30 days to avoid re-authentication on the same device for the next 30 days. 

Note: This option does not work in incognito browser mode.

6. If you do not receive the code, click Send a new code to request another one.
7. Click Verify to complete the authentication process.

Additional Security Practices

Keep your system secure and organised by regularly auditing and eliminating inactive accounts.  

• View User's Last Login Date
• Revoke User Access

Avoid shared mailboxes and use individual email addresses to boost security and accountability.  

• Update User’s Email Address
• List of User Group Permissions
• Setup and Configure User Group Permissions

Updated 24 October 2024 03:44