Internal certificates that are specific to your organisation and not nationally recognised must be managed and verified by your internal team.

This process is designed for organisations where certificate upload and verification are handled by separate teams. It enables internal certificates—such as VOCs, inductions, and in-house training that are not nationally recognised—to follow a dedicated workflow for verification.

Alternatively, if immediate verification is preferred at the time of upload, the QuickVerify option can be used. For more information, refer to QuickVerify Internal Certificates.

Log in to your MyPass portal and navigate to the Verification section. The number of pending items appears in a red circle. By default, the page displays all items marked as Pending.

You can filter the list by status:

• Pending - verifications that need to be completed.
• Approved - verified and approved certifications.
• Rejected - certifications that have been reviewed but have not passed the verification process.

Use the search bar to locate items by personnel name, certification, or position. You can also toggle between viewing all verifications or only those assigned to you.

Each pending item displays key details, including:

• Personnel's name (e.g. MyPass Den Sitty)
• Certificate name (e.g. BE-CB-07 Bach: SA Permit to Work-Holder)
• Upload status (e.g. Pending)
• Assigned to (e.g. ‘Assign to me’)
• Certificate upload date (e.g. 3 years ago)

Click the ellipsis (…) next to a certificate to assign it to a user, assign it to yourself, unassign it, or view the personnel’s profile.

To begin the verification process, click the personnel’s name. 

Use the magnifying glass icon to extract and auto-fill text from the certificate where possible.

Enter any missing information manually, including:

	Uploaded by: The person that uploaded the certificate.
	Reference: The certificate, document, registration, or licence number.
	Issuer: This is the organisation that issued the certificate.
	Issue Date: The issue or completion date of the training. Some tickets don't indicate the issue date, you may just skip this if not indicated on the attached certificate.
	Expiry Date: The date when the certificate will expire. You may just skip this if not indicated on the attached certificate.

To update the certificate, click on the certificate name, select the correct type, and choose either Save as New to create a new record or Replace to overwrite the existing one.

Once all details have been reviewed and confirmed, click Approve to verify the certificate.

To reverse the approval status, click on Undo Approval. Then, click Yes.

If the certificate is not valid, click Reject and provide a reason.

This reason will be visible in the certificate details under the personnel profile. You can choose to notify the uploader by clicking Notify, or proceed without sending a notification by selecting Don’t Notify.

To reverse a rejection, click Undo Rejection and confirm.

Updated 17 June 2025 02:43