If a certification in a personnel’s profile was added incorrectly or for testing purposes, you can manually remove it.

Note: When a personnel is confirmed for a role or assigned to a compliance position, eLearning courses are automatically assigned to their profile. You don't need to manually assign eLearning courses.

To remove a certificate:

Click Personnel from the left navigation menu. Enter the personnel’s name in the Search bar.

Click the name to open the profile and scroll down to the Certificates section. Click on the right arrow icon next to the Certificate name that you want to remove.

Note: Certificates with a lock icon don't have an arrow. To delete the certificate, click the arrow next to any other certificate and find it in the Certifications window.

Click the ellipsis button next to the certificate that you need to remove and click Delete.

Click Yes to confirm and complete the process.

Updated 18 April 2025 08:04