Login and Account Access

If you have trouble logging in, first confirm your credentials. If you originally created your account with "Sign in with Google" or "Continue with Facebook," you need to reset your password in your browser to access the app.

To reset your password, simply tap Forgot Password? on the login screen and follow the prompts. For more information, refer to Reset a Password article.

Document Uploads

If a document you are uploading to a role requirement keeps disappearing in the Work tab, it may be because you already have another verified document that makes you compliant. To check this, see if the document you are uploading is visible in the Skills Passport tab. The uploaded document should be visible there and will be displayed in the Work tab once it is verified.

Access Permissions

If your camera or gallery isn't working for uploads, try closing and relaunching the app and enable access when prompted. If you previously declined permissions, you'll need to enable them in your device settings.

App Functionality

Notifications: You need to enable notifications while signing in or enable it in the More tab. If you have logged out of the app, you may have turned off notifications.

Course Access: If you open a course from the app and it is not optimised for mobile in your browser, try logging into your web passport and launching the course from there.

Offline Use: The app requires an active internet connection to work.

App Crashing or Freezing: If the app is down or crashing, try restarting the app or your device. If the issue persists, you can still access your full MyPass Skills Passport by signing in on a browser.

If any issue persists or isn’t resolved, please contact MyPass Global Support at support@mypassglobal.com.

Updated 15 October 2025 08:04