Overview

The MyPass support portal allows you to search our knowledge base, chat with our friendly support team, and raise support tickets.

Knowledge Base

Use the Solutions page to access our Knowledge Base. This includes FAQs, release notes, and documentation for all MyPass functionality.

Chat with our Support Team

In the bottom right corner of MyPass, you will see the chat icon.

Clicking the chat icon opens up a chat with one of our friendly support team members.

Log In / Sign Up

Why Create a MyPass Help Centre Account?

When you reply to an existing support email, the system automatically links your response to the original ticket, even if you are raising a different issue. As a result, multiple concerns can end up grouped under the same ticket, making it harder to track the status and progress of each request separately.

To keep your requests organised and resolved quickly, we recommend creating a MyPass Help Centre account. This allows you to:

• Keep issues separate - open every new concern as an independent ticket so nothing gets mixed up.
• Track everything in one place - view, filter, and monitor the live status of all your support requests from a single dashboard.
• Get faster resolutions - direct replies ensure your ticket goes straight to the correct team without delay.

This makes it easier to monitor each request individually and ensures every issue is routed to the appropriate team for resolution.

How to Log In or Sign Up

To view or raise tickets, log in to your account at https://support.mypassglobal.com/login.

If you have a registered MyPass account, sign in directly. If not, sign in with an existing Google or Microsoft email address, or click Sign up to create an account.

Enter your full name and email address and click Sign up. You will receive a welcome email to verify your email address. Once verified, you can log in to raise and view your tickets.

Raise a Ticket

Raise a support ticket by completing the form here or by emailing support@mypassglobal.com.

View Tickets

Your existing tickets or requests can be found here. Click on a ticket to view all the related details and communications.

If you have any questions, open a chat and one of our support team members will help you out. 

Updated 17 June 2026 05:02