Before you start, note that the MyPass portal is not compatible with Internet Explorer 11 (IE11). Please use a modern browser such as Google Chrome, Mozilla Firefox, Microsoft Edge or Opera.

	Go to the MyPass Skills Passport and click Forgotten password?
	Enter your email address to receive a password reset email. Click Next.
	A confirmation code will be sent to your email address. Click Ok.
	Without closing the forgotten password page, enter the confirmation code from your email in the Confirmation Code field. Enter a new password in the Enter new password field, ensuring it has a minimum of eight characters and contains at least one uppercase letter and one numeral.  Click Set Password.

Note: Check your spam or junk folder if the email hasn't been received. Allow up to 5 minutes for the code to be delivered before requesting a new one. Avoid requesting multiple codes, as this generates several active codes at once and may result in using an incorrect or expired one.

Updated 15 May 2026 00:00