General Questions

• What is MyPass Skills Passport app?

  MyPass Skills passport helps workers get compliant to their roles and positions faster. It’s the smart, secure and streamlined way for workers in high-risk industries to manage all their work competencies, share compliance status and keep credentials in one place. 

• What devices and regions are supported?

  The app is compatible with Apple and Android devices, and is currently available in Australia and New Zealand. You can download the app via Apple's App Store or Android's Google Play Store.

Account & Profile

• How do I create an account?

  To create an account, please follow the steps below:
  1. If your employer has created your MyPass profile, you will receive an email indicating it is ready. You can click on View Profile in the email to continue with the sign up process in your browser.
  
  2. If you are creating your MyPass profile, use your email to create an account in your browser on https://passport.mypassglobal.com/signup. 
  Note: We do not support ‘Continue with Facebook’ and ‘Sign in with Google’ in our app at the moment – so do not sign up with these options.  

• I created my original MyPass profile with Facebook or Google social sign in.

  You’ll need to tap Forgot Password and follow the prompts, to reset your password and be able to sign in to the app.

• I forgot my password. How can I reset it?

  On the login screen, tap Forgot Password and follow the prompts to reset your password. Verification code and instructions will be sent to your registered email address. 

• How do I update my profile information?

  To update your profile, please follow the steps below:
  
  Update Name, Date of birth, Phone number, Address and Classifications:
  1. Go to the More tab in the app and click on Profile.
  2. You can update any of the above by tapping on them.
  
  Update other information:
  1. Open https://passport.mypassglobal.com and login using your account details.
  2. Tap on the User icon on the top right corner and select Personal Details.
  3. You can update all your personal information from this screen.

Usage & Features

• How can I see pending compliance requirements for my roles/positions?

  You can see outstanding Mandatory and Desirable requirements for your roles and/or positions by tapping the Role card on your homescreen, or from the Work tab. 

• How can I see expired and expiring soon compliance requirements for my roles/positions?

  You can see the Expired and Expiring sections in the home screen where you can find them. Alternatively, you can see the same in the ‘Skills passport’ screen when you select ‘Expired’ and ‘Expiring soon’ filters at the top of the screen. 

• How can I see the invited, offered roles?

  You can see the Invited and Offered sections in the home screen where you can find roles that you have been invited or offered to. Alternatively, you can see the same in the Work screen. 

• How can I upload a document to a role/position requirement?

  When you tap on a requirement in the Work tab, you can see options to:
  1. Take a photo - allows you to use your camera to click a picture and upload it.
  2. Choose from photo library - allows you to select a picture from your device's photo library/gallery and upload it.
  3. Choose from files - allows you to choose a file from your device's file manager and upload it. 

• I have uploaded a requirement, when can I see it as compliant?

  After you upload, our verifications team verifies the uploaded file against your compliance requirement and approves it within the next few days.

  If it was rejected, it will show up in the home screen and view the rejection reason to action on it. 

• Can I do my courses and online inductions from the app?

  Yes, you can launch your courses from within the app. It might ask you to sign in into the learning management system. When you complete the course, it should automatically update its status in the app. 

Troubleshooting

• Why am I not receiving notifications?

  At the moment, we don’t have in-app notifications. Please check your registered email for notifications and updates regarding your skills passport. 

• The app is down or crashing. What should I do?

  Try restarting the app or your device. Ensure your app is updated to the latest version. 

  If the issue persists, you can still access your full MyPass Skills Passport and all functionality when you sign in on browser – visit https://passport.mypassglobal.com/login. 

• I’m offline, can I use the app?

  No, the app requires an active internet connection to work. 

• How do I contact support if I have a problem?

  You can see the option to ‘Contact support’ within the More screen. It will launch a web page where you can submit a request to our support team.

Privacy & Security

• How is my data protected?

  We prioritise your data security and use encryption and other measures to protect your information. Please refer to our Privacy Policy for more details. 

• Can I delete my account?

  Yes, you can request account deletion from the Delete account option in the More screen. Please note that deleting your account is irreversible.

Updates & Future Developments

• How often is the app updated?

  We regularly release updates to improve performance, add new features, and fix bugs. You will need to install these updates from the app stores.  

• Where can I find information about new features?

  You can find them within the release notes in the iOS and Android app store pages.

• Can I suggest new features?

  We welcome your suggestions! Please use the ‘Give feedback’ link in the More screen to share your ideas with us.

Updated 27 November 2025 08:32